If you are have questions about using municibid please make sure to visit our help section first before contacting us. This section usually can help you find an answer to your questions.
Are you a government agency with questions about using municibid to auction your items? Please click here for FAQ about selling with municibid
Here are some Frequently Asked Questions (FAQs)
I did not receive the email to confirm my account, what should I do?
While we send the confirmation email immediately, it may take up to an hour for you to receive it (based on your provider). Also, please check your spam/junk mail folder for this email. Please set activity@municibid.com as a safe sender as this is the email address our system uses (for outbid notices, etc). If after an hour you still do not have the confirmation email, please contact us.
Why is the website not taking my credit card information?
We use PayPal Merchant Services to handle credit card authorization and transactions, because they are great at it. If your credit card is not being accepted, there is usually a problem with your billing address (needs to be the same as the card) or your account can not be pre-authorized for another reason. If you are using a debit card, the funds (to cover the 8% buyer's final sale fee only) need to be in the account. We have limited information on why your card might not clear. Please call PayPal Merchant Services 1-888-221-1161 to solve these issues.
To get the fastest response time please contact us using the following prefered ways (fastest to slowest):
When possible please give us your username (if you have one) and listing # (if applicable).
1. Use the chat tab on the lower right of any page.
2. Email support at service@municibid.com
3. Call our support line 800.531.6074 option 2.